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Crafting Clear, User-Centered Documentation

As a technical communicator, I specialize in making complex systems and processes accessible and user-friendly. My goal is to break down technical jargon and turn it into concise, clear, and useful content that users can easily engage with. This section showcases my ability to break down technical processes and tools into clear, usable content. Whether through interface copy, structured documentation, or usability studies, my work emphasizes user understanding and experience. You’ll see how I apply principles of audience analysis, information architecture, and inclusive design to support product clarity and adoption.

Areas of Expertise

✔ Technical Documentation – Creating manuals, guides, and specifications
✔ UX Writing – Writing microcopy, user interface content, and help text
✔ Usability Testing – Conducting research to improve content clarity and effectiveness
✔ Content Strategy – Structuring and organizing content for optimal user experience

📂 Featured Projects

📑 User Installation Guides for Fedora

This project provides introductory guidance for new users choosing among Fedora’s desktop environments—Cinnamon, KDE Plasma, Workstation (GNOME), and Xfce. Created in Oxygen XML, the guide demonstrates my ability to use DITA structure and modular authoring tools to present clear, beginner-friendly information.

Audience: Beginner Fedora OS users and system administrators
Context: Created as part of a technical writing project to explore DITA-based documentation using Oxygen XML. The content serves as an overview to help users compare and install Fedora desktop environments.
Tools/Methods: Oxygen XML Editor, Oxygen References, Concepts, and Tasks, DITA framework and modular content structure, topic-based organization
Outcome: Demonstrates my ability to write clear, task-oriented instructions using industry-standard tools and frameworks

📄 View the PDF | 🧮 Email to request the XPR

📊 Audience Definitions & Analysis

An audience breakdown slide deck, along with a worksheet designed to help identify the key audience for specific technical communication projects, ensuring messaging aligns with user needs.

Audience: Technical communication students, instructional designers, and content strategists
Context: Created to teach how audience analysis influences design decisions in technical content
Tools/Methods: Presentation slides, worksheet design, rhetorical frameworks
Outcome: Showcases my strengths in instructional design, audience segmentation, and visual learning tools

📄 See the Slide Deck | 📝 Download the Worksheet

🖥️ XML & CMS Software for Intercultural Audiences

A presentation detailing how XML and CMS software, along with conditional logic, can target diverse audiences in technical communication. The example focuses on medical device documentation using tailored messaging for hospitals vs. patients.

Audience: Technical writers working in multilingual or multicultural environments (esp. medical and higher ed)
Context: A professional presentation exploring how structured content supports personalized experiences for different user groups
Tools/Methods: XML, CMS logic, conditional tagging, scenario-based examples
Outcome: Highlights intercultural communication awareness and advanced knowledge of content management strategies

📄 View the Presentation

📚 Training on Coaching & Situational Leadership

A training slide deck aimed at improving communication and leadership in retail management, focusing on soft skills, behavioral coaching, and best practices.

Audience: Sales managers and corporate training staff
Context: Created to improve communication practices in team leadership and documentation compliance
Tools/Methods: Slide deck, behavioral coaching frameworks, documentation audits
Outcome: Demonstrates my ability to translate corporate leadership practices into accessible, actionable training tools

📄 See the Training Deck